cancel microsoft office 365 subscription using product key

#Cancel microsoft office 365 subscription using product key update
#Cancel microsoft office 365 subscription using product key software
#Cancel microsoft office 365 subscription using product key license
#Cancel microsoft office 365 subscription using product key download

I have not activated a single license or benefit listed under my benefits section.

Today - 11/15 - I made another call to Partner Support and was told that this could not be done due to being beyond the 30-day 'grace period' policy of Microsoft. More importantly, the benefits did not expire till 10/23 so that is when I went to re-activate/enable or whatever which is when the issue occurred.

#Cancel microsoft office 365 subscription using product key download

I hope you understand this matter as the escalations was not able to grant your request.įirst, the invoice is dated 9/20 - not 9/19 (then again, the invoice copy available for download from the Partner Center does not even include the sales tax that was charged). It shows on your account that the Action Pack was purchased Septemand we received your request to have it switched on Octowhich is already past 30 day grace period.

#Cancel microsoft office 365 subscription using product key update

On 11/9 - 2-1/2 weeks after the first chat session - I received the following email:Īpologies for the late update as I need to check all possible options for you.Īccording to our escalations team, sadly we won't be able to switch the benefits from ISV pack to Microsoft Action Pack because according to them, there is a 30 day grace period to request for the switch from the date between the Action pack was purchased and the date when we received the request of the switch. That rep said it was just waiting on the escalation team echoing that other Partners had expressed confusion over the new Partner Center and dashboards and, again, that I was not the first to do this. I waited two days with no response and then called the Partner Support number. He also told me to NOT activate or use any of the benefits included under the ISV option as that would prevent the escalation team from resetting the benefits to the standard Action Pack.

He said that I would get an email when it was reset to the 'standard' benefits. He also commented that I was not the first to do this. When I realized that there was no way to change it back, I immediately opened a chat support session and was told by the rep that he could not take care of it but would escalate the issue.

#Cancel microsoft office 365 subscription using product key software

Out of curiosity, I selected the 'ISV-whatever option' and clicked the button without ever imagining what happened next which was that our MAPS benefits were set to the ISV-whatever option with no way of going back to the standard/basic set of Software options (Windows, desktop Office, Visio, servers, etc.), that we have ALWAYS used and need to support our clients. I opened another tab and searched for anything about MAPS benefit options or bundles without finding anything. The email link included a list of 3 options with radio buttons for MAPS benefits or some other terminology including Action Pack, 'ISV'-something and 'Learning'-something. I tried the previous link stored in Favorites and it linked to the new Partner Center as well. The email received when the MAPS auto-renewed on 9/20 included a link that said 'View and manage your benefits' that went to an entirely new dashboard panel from what I was familiar with. Somewhere along the line the renewal and benefits expiration dates got out of sync by a few days and now over a month ( Action Pack auto-renewal date but 10/23 expiration of O365 E3 benefits). I am not sure when renewing the Action Pack subscription stopped automatically renewing IUR licenses and other benefits and we were required to activate or re-activate benefits. I have been an Action Pack for 15 or more years ( though it might have been called something else prior to MAPS) and have just had the worst experience in all our years of dealing with MAPS renewals, Partner program and Partner support.